Customer Representatives are those from the customer side assigned to provide information and direction to the Senior User(s) or the delivery teams.
Note: This role is only explained briefly in the roles and responsibilities appendix of the official manual, isolated from the rest of the manual – it doesn’t exist in the responsibilities tables, and there’s not many mentions in the rest of the text.
- Organization theme
Written by Nader K. Rad
This is (and will be) a work in progress: More details will be added in the future, depending on the feedback.
This wiki is developed and managed by an accredited trainer, independent of AXELOS. While aligned with their guidelines, it’s not an official resource.